Managed Services

Support for your IT operation.

Increasingly complex stacks, heterogeneous landscapes, and new requirements for the operation of additional solutions push IT organizations to their limits.

In open source-based solutions, Adfinis can offer a solution and act as an extended arm of your IT team, either for dedicated systems or for entire environments, ensuring support and operational security. We support your team throughout the year or during a holiday replacement - completely flexible but always reliable.

Whether in the public cloud or your infrastructure - we provide support where your team needs us so that you can focus on your core business and sleep well at night.

Basic

Advanced

Premium

Basic

The service offer during office hours

This means you don't have to worry about the operation of your IT landscape during office hours.

We ensure support, help with operational assistance, take care of system maintenance, continuously monitor the desired operating parameters using our monitoring solution and step in if a malfunction should occur so that you can focus entirely on your core business.

Would you like support during office hours for your IT organization? Then don't hesitate to get in touch with us:

Contact

Support

Operational Support

Maintenance

Periodic server maintenance is the core of our maintenance offerings. Together with your team, we plan maintenance windows for critical systems in such a way that operations are not disrupted and the installed software remains up-to-date. Doing so, we proactively prevent disruptions and failures due to security vulnerabilities and ensure optimal performance. You can also count on our support in the event of extraordinary security threats. If a critical security vulnerability becomes known, we contact our SLA customers immediately to initiate appropriate protective measures.

Monitoring

Our monitoring solution collects metrics on the status of your relevant systems around the clock. This enables us to detect potential problems and ensure that the necessary countermeasures are taken before a system malfunction and the resulting failures occur. Together with your team, we configure the parameters to be measured - precisely as it is relevant to your environment and your requirements.

Incident Management

Advanced

The service offer around the clock

We ensure stress-free operation of your IT landscape around the clock for all of the days of the year.

We ensure support, help with operational assistance, take care of system maintenance, continuously monitor the desired operating parameters using our monitoring solution and step in if a malfunction should occur. Around the clock, so that you can focus on your core business and sleep well at night.

Would you like 24/7 support for your IT organization? Then please contact us:

Contact

Support

Operational Support

Maintenance

Periodic server maintenance is the core of our maintenance offerings. Together with your team, we plan maintenance windows for critical systems in such a way that operations are not disrupted and the installed software remains up-to- date. By doing so, we proactively prevent disruptions and failures due to security vulnerabilities and ensure optimal performance. You can also count on our support in the event of extraordinary security threats: if a critical security vulnerability becomes known, we contact our SLA customers immediately to initiate appropriate protective measures.

Monitoring

With our monitoring solution, we collect metrics on the status of your relevant systems around the clock. This enables us to detect potential problems in advance and ensure that the necessary countermeasures are taken before a system malfunction and the resulting failures occur. Together with your team, we configure the parameters to be measured - exactly as it is relevant for your environment and your requirements.

Incident Management

Premium

The whole range with personal service manager and frequent SLA reporting

We ensure support, help with operational assistance, take care of system maintenance, continuously monitor the desired operating parameters using our monitoring solution and step in if a malfunction should occur. Your personal service manager will keep you continuously informed about the quality of service and will be your central point of contact for all concerns.

Around the clock coverage so that you can focus on your core business and sleep well at night.

Would you like 24/7 support with a personal service manager? Then please contact us:

Contact

Support

Operational Support

Maintenance

Periodic server maintenance is the core of our maintenance offerings. Together with your team, we plan maintenance windows for critical systems in such a way that operations are not disrupted and the installed software remains up-to- date. By doing so, we proactively prevent disruptions and failures due to security vulnerabilities and ensure optimal performance. You can also count on our support in the event of extraordinary security threats: if a critical security vulnerability becomes known, we contact our SLA customers immediately to initiate appropriate protective measures.

Monitoring

Incident Management

Reporting and personal service manager

Nothing replaces personal service and ensures continuity better than a regular consultation with the personal service manager who knows your environment and services perfectly. In this way, for example, anticipated extra loads on the systems can be proactively discussed and taken into account and other external influences can be discussed in detail.

The mutual coordination is underpinned by detailed reports and thus ensures that you always have an up-to-date overview of the service quality.