As early as the first contact with our support, you will end up with an engineer, whether by phone or e-mail, your request is in good hands with us. We guarantee specific response times and thus ensure that problems are solved quickly and in a straightforward manner.

We take care of your service requests and the change management of your services and servers. Thanks to our flexible hourly quotas, we guarantee full transparency and cost control for all work.

Periodic server maintenance is the core of our maintenance offerings. Together with your team, we plan maintenance windows for critical systems in such a way that operations are not disrupted and the installed software remains up-to- date. By doing so, we proactively prevent disruptions and failures due to security vulnerabilities and ensure optimal performance. You can also count on our support in the event of extraordinary security threats: if a critical security vulnerability becomes known, we contact our SLA customers immediately to initiate appropriate protective measures.

With our monitoring solution, we collect metrics on the status of your relevant systems around the clock. This enables us to detect potential problems in advance and ensure that the necessary countermeasures are taken before a system malfunction and the resulting failures occur. Together with your team, we configure the parameters to be measured - exactly as it is relevant for your environment and your requirements.

Our on-call team accepts alerts in Advanced coverage around the clock directly from the monitoring system or via a phone call and immediately begins troubleshooting - whether your system is in the cloud or on-premise.

With over 20 years of experience in the managed service area, and customers from all industries and segments, we can ensure the necessary availability of IT systems.

Nothing replaces personal service and ensures continuity better than a regular consultation with the personal service manager who knows your environment and services perfectly. In this way, for example, anticipated extra loads on the systems can be proactively discussed and taken into account and other external influences can be discussed in detail.

The mutual coordination is underpinned by detailed reports and thus ensures that you always have an up-to-date overview of the service quality.