Managed Services: Support for
Your IT Operation

Increasingly complex stacks, heterogeneous landscapes and new requirements for the operation of additional solutions push IT organizations to their limits.

In the area of open source based solutions, Adfinis can offer a solution and act as an extended arm of your IT team, either for dedicated systems or for entire environments, ensuring support and operational security. We support your team either throughout the year or during a holiday replacement - completely flexible but always reliable.

Whether in the public cloud or in your own infrastructure - we provide support where your team needs us, so that you can focus on your core business and sleep well at night.

Support and operational assistance, maintenance and seamless monitoring of services as well as incident management during office hours.

With the Advanced package, we offer you the same services as the Basic coverage not only during office hours, but around the clock, every day of the year.

We will do everything to ensure service availability and take the necessary technical steps to keep your business running.

Our premium package meets even the highest enterprise requirements. Based on the Advance coverage, we provide you with detailed information about the service quality and provide you with your individual service manager who is constantly taking care of the service quality and is the central contact point for all your concerns.

 

Basic

The service offer during office hours

This means you don't have to worry about the operation of your IT landscape during office hours.

We ensure support, help with operational assistance, take care of system maintenance, continuously monitor the desired operating parameters using our monitoring solution and step in if a malfunction should occur, so that you can focus entirely on your core business.

Would you like support during office hours for your IT organization? Then please contact us:

Advanced

The service offer around the clock

We ensure stress-free operation of your IT landscape around the clock for all of the days of the year.

We ensure support, help with operational assistance, take care of system maintenance, continuously monitor the desired operating parameters using our monitoring solution and step in if a malfunction should occur. Around the clock, so that you can focus on your core business and sleep well at night.

Would you like 24/7 support for your IT organization? Then please contact us:

Premium

The whole range with personal service manager and frequent SLA reporting

We ensure support, help with operational assistance, take care of system maintenance, continuously monitor the desired operating parameters using our monitoring solution and step in if a malfunction should occur. Your personal service manager will keep you continuously informed about the quality of service and will be your central point of contact for all concerns.

Around the clock coverage so that you can focus on your core business and sleep well at night.

Would you like 24/7 support with a personal service manager? Then please contact us: